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Terms and Conditions

General

If your order is over $500, freight is free! Otherwise, there is a shipping charge of $15. All shipments are sent fully insured. To send foreign orders, there is a shipping charge of $35.

All items are shipped from Sweden, therefore custom fees and taxes may apply to packages shipped outside of the European Union. All customs fees and taxes are the responsibility of the customer.

The prices listed on the website do not include VAT.

All product remain in the Royal Design Group's ownership until full payment has been received by the company.

All attempts at fraud are reported to the police. Royal Design Group reserves the right to cancel a purchase if fraud is suspected.

Royal Design Group AB reserves the right for any typographical errors on this site. Nor can we 100% guarantee that all pictures accurately reflect the products appearance.

Payment Methods

We accept online credit card payments from Visa, MasterCard, American Express and Diners. All orders at RoyalDesign.com are made on a secure SSL Server to ensure safe shopping. We also accept PayPal. The money is charged once the order has been placed and an order confirmation has been e-mailed to you.

Credit card

You can always feel secure in acting with card issued by VISA, MasterCard or American Express at RoyalDesign.com We work with DIBS Payment Services, which is Scandinavia's leading provider of payment services via the Internet and certified according to the card industry's new stronger security PCI DSS (Payment Card Industry Data Security Standard). When you pay by card you are sent forward to a secure page with SSL certificate, where you can safely enter your card details and implementation of the payment. Once the payment has been approved, you are sent back to RoyalDesign.com where you get a confirmation that your purchase is completed.

For more information please go to Technology & Security.

PayPal

Paypal is used when you don't want to give out the information for your credit card. You sign up for a free account and transfer money out of your checking account into the pay pal (usually takes around two days to register) and you use your paypal to pay. Just go to paypal.com to sign up.

Delivery

Our ambition is to send your order as quickly as possible, normally within 6-8 business days. If we don't have the items you ordered in stock, we will order them from the supplier. Approximate lead time to our warehouse is stated on each product site. Generally we do not arrange partial deliveries and the order will be shipped when all items are in stock. Depending on the postal service, location and amount of orders, the delivery time vary between 6-8 business days. We use the shipping company FedEx.

Items not delivered

We charge $25 if you refuse to accept your package . If you change your mind when the package already on it's way, you have to receive the package and return it to us, otherwise it will be registered as not picked up and charged automatically. If you return the goods to us you assume the risk of transportation.

Delivery Damages

All parcels leaving us are insured. If the parcel and/or the content is damaged when you receive it, report it immediately on the spot. If you have opened the parcel and discover damage, please contact us at Customer Service and we will assist you.

Right of withdrawal

You have full right to return your order within 14 days from when you have received the goods, provided that you have not used the product and it is returned undamaged and in original packaging. Please always contact us if you want to return an order to fasten the return procedure. Some exceptions to the right of withdrawal may occur if the product is specially manufactured or otherwise tailored to you. Read more at Return and Exchanges.

Security

Secure pages

All the pages where you as a customer leaves personal details when purchasing, are so-called secure pages (encrypted transmission). RoyalDesign.com uses certificates issued by Equifax Secure Certificate Authority. The certificate guarantees that it is the Royal Design Group AB's website (RoyalDesign.com) you as a visitor communicates with and that the transmission is encrypted. Most Web browsers such as Internet Explorer and Firefox, using symbols to show if you are on a secure or insecure website. These symbols appear in either the right or left corner at the bottom of your browser window.

Another way to ensure that the website you're visiting is in the address. Usually it begins with http:// URLs, but if you are on a secure page, it begins with https://, where 's' stands for secure.

Secure payments

We work with DIBS Payment Services for the redemption of card payments. DIBS Payment Services is the North's leading independent provider of payment solutions for commerce on the Internet. Transfer of card data is encrypted. NOTE! RoyalDesign.com does not store any credit card numbers, this is all handled by DIBS.

Personal details

By law, we must ask you to agree that we treat information about you. All information provided to us or what we may be part of when visiting our site will be processed by Royal Design Group AB as a data controller.

The information will be used for the purpose to fulfil our obligations to you, when purchasing, alert you on offer in your personal areas of interest and also for marketing purposes. Royal Design Group AB will however never allow a third party to use your personal data for marketing purposes unless you accept this.

You have the right to request access to the personal information about you. If they are inaccurate, incomplete or irrelevant you have the right to request that the information will be corrected or deleted.

Force majeure

RoyalDesign.com is exempt from penalty for failure to perform certain obligations under this Agreement if the failure is due to releasing factors as described below and the fact prevent, hinder or delay the fulfilment. As liberating circumstance shall be deemed to include authority's action or omission, new or amended legislation, industrial disputes, embargo, fire, flood, sabotage, accident of larger scale, or other type of natural disaster. The force majeure includes administrative decisions that affect the market and products negatively, eg. restrictions in the indication, warnings, ban on sale, etc., an abnormal decline in the market and if the company is exposed to criminal activity that affect the business.

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