Returns & Claims

General Information

Please refer to section 5 and 6 in our terms & conditions for more detailed rules and information for returns and claims. Always visit our return form before returning a product.

If you are not satisfied with your purchase you have 30 days to return your item, counting from the date when you received your order. If your order was partially delivered, the time limit applies separately for the products in each delivery.

There is a return fee of 15 € for small items (freight class S-M) and 129 € for larger items (e.g. furniture and certain lamps, freight class L-XXL).

You have the right to unpack and check the appearance of the product. A prerequisite for your return to be approved is that your item with any original packaging must be returned in the same condition as when you received it, i.e. in essentially unchanged condition. If the product you ordered requires assembly, it must be unassembled for your return to be approved.

If you received your package where the shipping label was attached on an outer packaging, you also need to use an outer packaging when returning the product in order for the return to be approved.

We reeserve the right to make a damage deduction if the products' condition has changed to such an extent that it cannot be sold to another customer without a discount. The deduction is made on the total return amount before it is refunded to you. We examine all returned items to determine if a deduction is necessary. More information on this is available in our terms and conditions.

How to return an item

1. Register your return
You can register your return and find further information about returning your products via this link.

2. Arrange return shipping
You will receive a prepaid return label to return your items and instructions for the return.

3. Package the return
Make sure to package the return carefully so that the products are not damaged during shipping. Do not use the product packaging as shipping packaging, as it is not sufficient to prevent shipping damages. Make sure to clearly mark the outside of your return with RETURN to avoid additional customs fees.

4. Ship it
Send the return to us according to the instructions.

5. Confirmation and refund payment
Please read our terms & conditions for more details on refunds. After we've inspected and approved your return we will make the refund payment to you. We will charge you 19 € for return shipping, or 149 € for bulky products, and deduct this from the original refund amount. The refund payment is always made using the same payment method which you used when making the original purchase.

How to make a claim

If you've received a faulty item, please use our contact form to file a claim. You need to attach pictures of the fault as well as your order number.

We abide by Swedish consumer law (Konsumentköplagen), which means you have the right to make a claim for three years after you have received a faulty item. This is provided you have followed any relevant instructions for care and have handled the products with normal caution and care. In the case of a claim, please contact customer service who will help you through the process. They will ask you for picture proof which clearly shows the fault/defect, as well as the product packaging, shipping packaging and packing material.

In the case of a claim the fault should be reported as soon as possible, or as soon as it is discovered. Reporting a fault or defect within two (2) months is always considered to be within a reasonable time frame.