Klantenservice
U kunt er ook voor kiezen om contact met ons op te nemen:
Chat with us
Chat with a customer service representative during staffed business hours or with our AI assistant who is available 24/7.
Chat hours with personal service:
Mondays: 10:00 - 12:00 CET and 13:00 - 15:00 CET
Wednesdays: 10:00 - 12:00 CET and 13:00 - 15:00 CET
Fridays: 10:00 - 12:00 CET and 13:00 - 15:00 CET
Chat is available via the green icon in the lower right corner.
Please note that during high demand, the chat may be temporarily closed.
Thank you for your understanding!
We aim to respond to you as soon as possible, within 48 hours on weekdays.
Our phone hours:
Tuesdays 09:00 - 16:00 CET
Thursdays 09:00 - 16:00 CET
+31 20 369 0098
Please note that customer support is only available in English at this point in time. We apologize for any inconvenience this may cause.
Het kan voorkomen dat wij je soms alleen in het Engels kunnen helpen.
Shipping & Delivery
We offer free shipping above a certain order value. The limit for free shipping may come to change, and you can always find the current threshold on the shipping information page. There you will also find the current delivery fees for each delivery service.
After your order has been placed, you will receive an order confirmation with information on your purchase, as well as the current stock status for all items. When your order is shipped from our warehouse you will receive a shipping confirmation by e-mail. In the shipping confirmation you will find a tracking link which you can use to follow your order all the way to your home.
We currently use FedEx/TNT for all deliveries of smaller items, and DHL Euroconnect for orders including larger items (furniture, some mirrors, rugs, lamps)
Our warehouse has a handling and processing time of 1-4 working days, depending on the the volume of orders and the time of year. You can then find the estimated delivery times for our carriers on the delivery information page, which refers to the time after the goods have left our warehouse, after handling and processing. Please note that we cannot affect our carriers' shipping times once we've handed your order over to them.
In your shipping confirmation there is a tracking link which you can use to find your order's current location. You can also go to our delivery information page, where there are links to the respective carriers' tracking services. If you haven't received a shipment confirmation, please contact our customer service and we'll help clear that up for you.
Your order will normally be held at your local shipping terminal for 7 days. If you do not collect/receive your order within this time frame, the order will be returned to us and you will be charged an "uncollected order" fee. If you regret your purchase after the order has been dispatched from us, you need to receive the order and return it to us, or it will be registered as an "uncollected order" and you will be charged the corresponding fee. Please refer to point 2.9 in our terms & conditions for more details.
