Shipping & Delivery
General
We're continuously working on improving and broadening our delivery options to make shopping with us more convenient. Normally your order will be shipped once all items are available in stock. However, to offer the best packaging and the quickest delivery your order may be sent in two or more shipments. This will be highlighted in the tracking information that you will receive with your tracking email. Your parcels may arrive at different days and times, but you will always be able to track the shipments on the shipping carriers website.
On our delivery times
The delivery times specified for each shipping company below refer to the time after your order has left our warehouse and been handed over to a carrier. Please note that we have a handling time to prepare and package your order before then. You can find details regarding our handling times in our terms & conditions. We are unfortunately unable to affect delivery times after we've handed over your order to a carrier.
These times are the estimates that are provided to us by the carrier and not a guaranteed delivery date. Note that deliveries to rural areas may take longer.
Freight cost
Smaller packages
FedEx Home Delivery
Freight class Small - Medium (S-M): 9 EUR (Free shipping over 99 EUR) (Express handling +5 EUR)
Larger packages
FedEx Home Delivery
Freight class Large (L): 9 EUR (Express handling +5 EUR)
Freight class Extra Large – Extra Extra Large (XL-XXL): 29 EUR (Express handling +5 EUR)
*Express Handling
Get your order extra fast! With express handling, your order becomes top priority. We pack and ship it before everyone else. NOTE: If you are purchasing backorder items, your order will be express handled once all items have arrived in stock.
Delivery options
FedEx Home Delivery
Shipping time: 3-5 working days (most of Europe)
Please note that FedEx home delivery is curbside delivery, you are responsible for bringing the items into your home.
Your delivery step-by-step
1) Order confirmation
Shortly after placing an order, you will receive an order confirmation with information on your purchase, as well as the current stock status for all items.
2) Delivery update
If your delivery were to be delayed we will notify you by E-mail with a new estimated lead time from our supplier. The same applies if your products were to be out of stock with our supplier.
3) Shipping confirmation
When your order is shipped from our warehouse you will receive a delivery confirmation by E-mail. In the shipping conrifmation you will receive a tracking link, so that you can follow your order's progress all the way to your home.
4) Text message-notification
Finally, you will be notified by text message (SMS) when your delivery is ready to collect or when it's out for home delivery. Your parcels may arrive at different days and times, but you will always be able to track the shipment on the shipping carriers website.