Shipping & Delivery
General
We're continuously working on improving and broadening our delivery options to make shopping with us more convenient. Normally your order will be shipped once all items are available in stock. However, to offer the best packaging and the quickest delivery your order may be sent in two or more shipments. This will be highlighted in the tracking information that you will receive with your tracking email. Your parcels may arrive at different days and times, but you will always be able to track the shipments on the shipping carriers website.
Your delivery step-by-step
1) Order confirmation
Shortly after placing an order, you will receive an order confirmation with information on your purchase, as well as the current stock status for all items.
2) Delivery update
If your delivery were to be delayed we will notify you by E-mail with a new estimated lead time from our supplier. The same applies if your products were to be out of stock with our supplier.
3) Shipping confirmation
When your order is shipped from our warehouse you will receive a delivery confirmation by E-mail. In the shipping conrifmation you will receive a tracking link, so that you can follow your order's progress all the way to your home.
4) Text message-notification
Finally, you will be notified by text message (SMS) when your delivery is ready to collect or when it's out for home delivery. Your parcels may arrive at different days and times, but you will always be able to track the shipment on the shipping carriers website.
On our delivery times
The delivery times specified for each shipping company below refer to the time after your order has left our warehouse and been handed over to a carrier. Please note that we have a handling time to prepare and package your order before then. You can find details regarding our handling times in our terms & conditions. We are unfortunately unable to affect delivery times after we've handed over your order to a carrier.
These times are the estimates that are provided to us by the carrier and not a guaranteed delivery date. Note that deliveries to rural areas may take longer.
Service impacts from the COVID-19 Coronavirus ourbreak:
Your order may be slightly delayed as a result of the safety measures taken by both governments and our carriers.
You may not be asked for a signature when receiving your delivery. You can find up-to date information on the safety precautions taken by FedEx here.
FedEx/TNT Connect plus
Price, small items: €9 (Free for orders above €100, +€5 for order below €30)
Delivery to your home or a pick-up location.
FedEx/TNT Home Delivery
Price, large items: €39
Shipping time: 3-5 working days (most of Europe)
Please note that FedEx home delivery is curbside delivery, you are responsible for bringing the items into your home.
DHL Home Delivery
Shipping time: 5-7 working days
For certain orders including particularly large items, we ship using DHL Euroconnect. You cannot choose DHL Euroconnect at checkout, as this is determined manually by our warehouse staff. If your order has to be re-booked to be shipped with DHL, that will be visible in your shipment confirmation. Of course, there is no extra charge if your order has to be shippd with DHL. DHL only offers kerbside delivery, which means you are responsible for bringing the order into your home.