How we work

We constantly work to create and improve a good overall for our customers when it comes to products, functionality and service. The areas we are working hard with, are the Web site, delivery and service. See below for more information on these parts.

The Web Site

RoyalDesign.com is constantly updated so that it is always present and clear. Besides, it has to be easy to use. All information relating to our products must be accurate and consistent with the supplier's description. Our products represent among the best on the market.

Delivery

To help you plan when to expect your order, you'll receive a e-mail with an estimated arrival date and our customers also a reference number so you can follow the shipment from our shipper FedEx.

Service after purchase

Our goal is that you always will be completely satisfied with your purchase. Therefore, we offer 100% customer guarantee. That means that you, without further explanations, may return your goods within 14 days for a full refund. For details, see Customer Service: Returns & Exchanges. Our customer support also responds quickly to all your questions and comments.

VAT-ID: SE-556573242601