Shipping & Delivery
General
We're continuously working on improving and broadening our delivery options to make shopping with us more convenient. Normally your order will be shipped once all items are available in stock. However, due to logistic issues your order may be sent in two or more shipments. This will be highlighted in the tracking information that you will receive with your tracking email. Your parcels may arrive at different days and times, but you will always be able to track the shipments on the shipping carriers website.
Please note that we now require a minimum order value of $100 AUD.
Your delivery step-by-step
1) Order confirmation
Shortly after placing an order, you will receive an order confirmation with information on your purchase, as well as the current stock status for all items.
2) Delivery update
If your delivery were to be delayed we will notify you by E-mail with a new estimated lead time from our supplier. The same applies if your products were to be out of stock with our supplier.
3) Shipping confirmation
When your order is shipped from our warehouse you will receive a delivery confirmation by E-mail. In the shipping conrifmation you will receive a tracking link, so that you can follow your order's progress all the way to your home.
4) Text message-notification
Finally, you will be notified by text message (SMS) when your delivery is ready to collect or when it's out for home delivery. Your parcels may arrive at different days and times, but you will always be able to track the shipment on the shipping carriers website.
Our delivery times
The delivery times specified for each shipping company below refer to the time after your order has left our warehouse and been handed over to a carrier. Please note that we have a handling time to prepare and package your order before then. You can find details regarding our handling times in our terms & conditions. We are unfortunately unable to affect delivery times after we've handed over your order to a carrier.
These times are the estimates that are provided to us by the carrier and not a guaranteed delivery date. Note that deliveries to rural areas may take longer.
Service impacts from the COVID-19 Coronavirus ourbreak:
Your order may be slightly delayed as a result of the safety measures taken by both governments and our carriers.
You may not be asked for a signature when receiving your delivery. You can find up-to date information on the safety precautions taken by FedEx here.
FedEx/TNT Home Delivery
Price, small items: $29 (+$10% GST=32$ for orders below $1100 AUD)
Price, large items: $69
Shipping time: 6-8 working days
All our orders are shipped with FedEx/TNT home delivery by default. FedEx/TNT offers curbside delivery, which means you are responsible for bringing the order into your home.