Returns & Claims

Returns

If you are not satisfied with your purchase, you have 30 days to return your item, counting from the date when you received your order. If your order was partially delivered, the time limit applies separately for the products in each delivery.

Please visit our return form to register your return and receive a prepaid return label.

The return fee depends on the freight class of the item:

Freight class S: $39

Freight class M: $119

Freight class L: $199

Freight class XL: $599

You have the right to unpack and check the appearance of the product. A prerequisite for your return to be approved is that your item, including any original packaging, must be returned in the same condition as when you received it, i.e. in essentially unchanged condition. If the product you ordered requires assembly, it must be unassembled for your return to be approved.

If you received your package with the shipping label attached to outer packaging, you also need to use outer packaging when returning the product in order for the return to be approved.

We reserve the right to make a price deduction if the product’s condition has changed to such an extent that it cannot be sold to another customer without a discount. The deduction is made from the total return amount before it is refunded to you. We examine all returned items to determine if a deduction is necessary. More information on this is available in our terms and conditions.

How to return an item

1. Register your return

You can register your return and find further information about returning your products via this link.

2. Arrange return shipping

You will receive a prepaid return label and instructions for the return.

3. Package the return

Make sure to package the return carefully so that the products are not damaged during shipping. Do not use the product packaging as shipping packaging, as it is not sufficient to prevent shipping damage. Make sure to clearly mark the outside of your return with RETURN to avoid additional customs fees.

4. Ship it

Send the return to us according to the instructions.

5. Confirmation and refund payment

Please read our terms and conditions for more details on refunds. After we have inspected and approved your return, we will make the refund payment to you.

The applicable return shipping fee will be deducted from the original refund amount. The refund payment is always made using the same payment method that you used when making the original purchase.

How to make a claim

If you have received a faulty item, please use our contact form to file a claim. You need to attach pictures of the fault as well as your order number.

We abide by Swedish consumer law, Konsumentköplagen, which means you have the right to make a claim for three years after you have received a faulty item. This is provided that you have followed any relevant care instructions and have handled the product with normal caution and care.

In the case of a claim, please contact customer service, who will help you through the process. They will ask you for picture proof that clearly shows the fault or defect, as well as the product packaging, shipping packaging and packing material.

In the case of a claim, the fault should be reported as soon as possible, or as soon as it is discovered. Reporting a fault or defect within two months is always considered to be within a reasonable time frame.