Customer Service

Welcome to our customer service! Here you can find answers to your questions on all aspects of Royal Design. You navigate through our Customer Service using the menu on the left.

You can also choose to contact us:

Chat with us

Chat with a customer service representative during staffed business hours or with our AI assistant who is available 24/7.

Chat hours with personal service:
Mondays: 7 PM - 9 PM AEDT & 10 PM - 12 AM AEDT

Wednesdays: 7 PM - 9 PM AEDT & 10 PM - 12 AM AEDT

Fridays: 7 PM - 9 PM AEDT & 10 PM - 12 AM AEDT
We are closed Friday, April 3rd and Monday, April 6th

Chat is available via the green icon in the lower right corner.
Please note that during high load, chat may be temporarily closed.
Thank you for your understanding!

Email
[email protected]
We aim to respond to you as soon as possible, within 48 hours on weekdays.

Our phone hours:

Tuesdays 6 PM - 1 AM AEDT

Thursdays 6 PM - 1 AM AEDT

+61 2 8880 0280

Package tracking

Can I track my delivery?

You can track your delivery on the FedEx website. The Tracking number will be sent to you automatically by e-mail when the item leaves our warehouse.

Select country:

Customer Service

You can also choose to contact us:

Package tracking

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