Welcome to our customer service! Here you can find answers to your questions on all aspects of Royal Design. You navigate through our Customer Service using the menu on the left.
We strive to have as many products in stock as possible, but to offer you the greatest range possible, some of our products are back-order items. If you order a back-order item, we will immediately order it from our supplier. If there is a delay in shipping from our supplier, or if the product is out of stock with our supplier, we will notify you by e-mail. If the product is no longer available, we will refund you the corresponding amount.
As we always strive to have competitive and up-to-date prices we frequently make price adjustments. The prices may also change with the beginning and ending of our various campaigns. Products which are in a current campaign are marked as such.
We have tens of thousands of products on-site and in some rare cases mistakes can happen. If you have purchased a product at a price which is clearly incorrect, we reserve the right to adjust the price and give you the option of either cancelling your purchase and receiving a refund, or paying the difference. We also make reservations for printing errors in our marketing, newsletter and other external communication. In these channels, the same applies as for clearly incorrect prices on-site.
Yes, all products we sell are original, first grade and are delivered in the suppliers' original packaging.