Customer Service

Welcome to our customer service! Here you can find answers to your questions on all aspects of Royal Design. You navigate through our Customer Service using the menu on the left.

You can also choose to call us:

Open between 4.00 am - 10.00 am EST

Exceptional opening hours:
30/5 – Closed
6/6 – Closed
21/6 – Closed

+1 888 448 0130

Claims on faulty items

Which rules apply for claims on faulty items?
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We abide by Swedish consumer law (Konsumentköplagen), which means you have the right to make a claim for three years after you have received a faulty item. This is provided you have followed any relevant instructions for care and have handled the products with normal caution and care. In the case of a claim, please contact customer service who will help you through the process. They will ask you for picture proof which clearly shows the fault/defect, as well as your order number.

For how long do I have the right to make a claim?
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In the case of a claim the fault should be reported as soon as possible, or as soon as it is discovered. Reporting a fault or defect within two (2) months is always considered to be within a reasonable time frame.

How do I make a claim?
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If you have received a faulty item, please send us a picture which clearly shows the defect as well as your order number using the contact form. As soon as we've received your claim we will review it and respond to you.

My package was damaged during shipping, what do I do?
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If the package and/or the contents are damaged when you receive it, please notify the shipment provider on the spot. If your products arrive to you in a damaged state, please contact customer service and we will guide you through the process. Please attach a picture of the fault, as well as your order number.

Is making a claim free?
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If your claim has been approved, we cover all costs and fees which may emerge.

Do your products come with warranty? How long is it?
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As we are retailer we refer to the manufacturers' warranties. Some manufacturers offer extended warranties, which will be detailed in the product description. You still have the right to make a claim within three years according to Swedish consumer law (Konsumentköplagen) as detailed in section 6 of the terms & conditions.

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